NAP Consistency
Keeping a business's name, address and phone number identical across its website, business profiles, directories and citations.
Mismatched listings send customers to old addresses or dead phone lines and weaken the signals search engines use to trust local business data, which matters most for multi-location firms and businesses that have moved or rebranded.
A dental group with 6 clinics exports every listing from its website, Google Business Profile and 40 directories, standardizes each clinic's name, suite number and local phone number, then fixes or removes 23 outdated citations.
Consistency is a baseline, not a ranking guarantee: relevance, distance and prominence still decide local results. Listings scraped and resold by data aggregators can reintroduce old details, so cleanup needs periodic checks.
Each mention of a business's name, address and phone number on another site is a citation. Search engines compare these mentions with the Google Business Profile (GBP) and the business website to confirm that the entity data is accurate. Google's guidelines require the real-world business name without added keywords, a precise address and a phone number that reaches the specific location. Local SEO audits check spelling, suite formats and tracking numbers across sources.
Revenue Operations
Google Business Profile Help — Guidelines for representing your business on Google — https://support.google.com/business/answer/3038177; Search Engine Journal — Are Local Citations A Google Ranking Factor? — https://searchenginejournal.com/ranking-factors/local-citations
