GLOSSARY

The use of technology to execute, coordinate and monitor repeatable activities across an end-to-end business process.

It can reduce manual work and cycle time while improving consistency, but it also concentrates operational risk if controls are weak.

A cross-functional team applies Business Process Automation (BPA) in a production initiative, defines ownership and success criteria, tests representative scenarios, monitors outcomes and records corrective actions before scaling.

Automating a poorly designed process can scale errors. Exceptions, changing systems and unclear accountability require ongoing maintenance and human intervention.

The use of technology to execute, coordinate and monitor repeatable activities across an end-to-end business process. Implementation requires defined triggers, inputs, rules, system permissions, exception paths, human escalation, audit logs and monitoring. Reliable automation is designed for retries, idempotency and recovery rather than only the happy path.