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GLOSSARY

THE TECHNICAL LANGUAGE OF DIGITAL B2B INFRASTRUCTURE

METRIC
REVENUE OPERATIONS

Time to Value (TTV)

The elapsed time between the start of an investment or customer relationship and the delivery of a meaningful, measurable benefit.


BUSINESS RELEVANCE

It supports forecasting, prioritisation and cross-functional decisions when definitions and source data are consistent.


IMPLEMENTATION EXAMPLE

A cross-functional team applies Time to Value (TTV) in a production initiative, defines ownership and success criteria, tests representative scenarios, monitors outcomes and records corrective actions before scaling.


LIMITATIONS

The measure or method can mislead when definitions, cohorts, margins, periods or source systems differ. It should not be interpreted without context.


TECHNICAL EXPLANATION

The elapsed time between the start of an investment or customer relationship and the delivery of a meaningful, measurable benefit. It should be defined with an explicit population, period, data source and calculation rule. Revenue teams should govern lifecycle stages, ownership and reconciliation so the value is comparable over time and connected to commercial decisions.


Secondary Topics

Experience Design

Sources

Salesforce — Revenue Operations resources — https://www.salesforce.com/resources/; HubSpot — Sales and marketing metrics — https://www.hubspot.com/resources

Related terms

Monthly Recurring Revenue (MRR)

METRIC
REVENUE OPERATIONS

A core subscription metric measuring normalized predictable monthly revenue received from active customer subscriptions.

Pipeline Velocity

METRIC
REVENUE OPERATIONS

A revenue metric calculating the speed and rate at which qualified sales prospects move through the sales pipeline into won deals.

Annual Contract Value (ACV)

METRIC
REVENUE OPERATIONS

A SaaS metric measuring the average annualized revenue generated from an individual customer contract, excluding one-time fees.

Churn Rate

METRIC
REVENUE OPERATIONS

A key business metric calculating the percentage of customers or recurring revenue lost over a defined measurement period.

Cohort Retention

METRIC
REVENUE OPERATIONS

A metric tracking the proportion of a specific customer cohort that remains active and engaged across successive intervals.